Once your return is processed by our returns department, you'll receive an email confirmation. To begin your return or exchange, please head to our main menu on our website and click START YOUR RETURN. If you're reaching out about potential damage/defects in your item(s) after 30 days from your purchase date, the item(s) will be considered “wear and tear” and will not be eligible for evaluation. If you believe your item may have been sent to you damaged or defective, please contact our customer service team immediately with the following information: If you are outside of the United States, including Canada, we can only accept returns.We only accept return items according to the following guidelines: International customers will be responsible for shipping back their return packages at their own cost. All undergarment sales are final for hygiene reasons.If you are returning your entire order, please note that the original shipping costs will not be refunded.The denied return package will be shipped back to the address we have on file. This is for the health and safety of our staff. If your return package contains at least ONE item with biohazardous waste (bodily fluids, etc), our inspection team is required to cease inspection of the package immediately and deny the entire return, no exceptions.Items with excessive wrinkling are subject to denial.
Any white items and/or variations of white (for example cream, off-white) items are ALL final sale.Clothing cannot be missing any contents (bra pads, drawstrings, buttons, etc.).Cannot have abnormal smell (perfume, body odor, etc).Cannot have stains of any kind (makeup/self-tanner, etc.).Cannot be worn, washed, or put through the dryer.Clothing must be returned in original product bags.All returns must be postmarked within 30 days of delivery.We only accept return/exchange items according to the following guidelines: If you are returning more than one order, you’ll need to input your email into our Returns Center and create a return for each order.You would then be able to repurchase any available item(s) on our website. For exchanges, we will provide a store credit in the form of a Pchee Bum gift card.For returns, the cost of returning the item(s) is your responsibility, as we do not cover return shipping costs.International customers please see below for more information. We allow domestic returns/exchanges as long as they fall under our return/exchange guidelines.
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